Dan Erwin

How to Be Your Own Worst Enemy

One of the most damaging cognitive biases, especially for the successful, is the illusion of control. It’s the tendency for people to overestimate their ability to control events. It occurs when someone feels a sense of control over outcomes that they demonstrably do not influence. The illusion of control is a confusion between skill and chance situations. So, it’s seen in issues as disparate as gambling behavior and belief in the paranormal. Another place it operates—very much out of sight--is in business conversations.

In a fascinating study Boaz Keysar and Anne Henley, psychologists at the University of Chicago, studied 40 pairs of listeners and speakers.  The talkers believed that their intended meaning was understood "most of the time."  But that belief, like a lot of other so-called "soft skill" beliefs, won't stand up to the scrutiny of research.

Instead, the research showed that nearly half the time that speakers thought they were understood, they were actually wrong.  In 46% of the cases there was a breakdown--the listeners didn't get it.  What's most surprising is ...

Deciding Whether to Buy a Book. . . .

Or, why I bought Yascha Mounk’s The People vs Democracy.

If you have only so much time to read and you’re watching your pennies, how do you decide whether to buy a new book outside your area of expertise? One way to go at that is to check out who’s reviewing the book. You may not know all the reviewers, but you can probably flag bias pretty quickly if you read a few of the online reviews. Next you have to ask yourself what you think about the bias. And then, decide. I bought Mounk’s book on the above basis!

Mounk’s recent book The People vs. Democracy has been reviewed or commented about positively in the Wall Street Journal, the New York Times, The Economist, Washington Post, The Atlantic and the New Yorker. That says “buy me.” I had read his earlier book with much admiration, and this was another fascinating study to buy and digest.

Mounk points out that democracy—not just in the US—is going through its worst crisis since..

Do Your Conversational Skills Need Upgrading?

More and more research is revealing that conversational skills can put you ahead of the game. Sure you need cognitive ability and emotional insight, but it's the ability to converse well that's tied to career success and even to innovative competence.

For example, one study investigated implicit communication strategies on complex team tasks. The researchers contrasted project team conversation: teams which readily shared goal information without being asked, versus teams that were reactive—teams whose members had to be questioned to gain goal information. In the study which involved 13 teams of four people performing the collaborative tasks, they found that the five teams with the fastest task completion times and lowest idle times exhibited higher rates of conversation and free-flowing sharing. In contrast, the five teams with the slowest completion times and longest idle times were primarily reactive. So people with proactive conversational and deliberative communication skills are far more successful performers.

In another example, Robert Baron and a colleague developed a 30-item social skills inventory to study such conversational skills as social perception, social adaptability and expressiveness.  Research on 159 independent sales contractors and 71 top high-tech executives found some startling revelations.  The higher the social competencies, the greater the financial success of both independent sales contractors and the top high-tech executives.

Who makes the money and who gains the opportunities? ...