Dan Erwin

5 Steps to Get Buy-In from Your Colleagues (and Your Boss)

Many people do not seem to recognize that getting buy-in for their ideas is not only key to organizational success--but also to personal and career success. This is an issue that does not seem to go away or get old. Furthermore, the inter-disciplinary set-up of businesses today just makes the competency both more difficult and more valuable.

Surprisingly, there is a definite process for how actionable recommendations evolve and gain acceptance. When I say “process” I’m revealing that much of communication is built upon protocols. To a degree, communication process can be compared to software development process—to coding.  

But don’t misunderstand. Though the analogy to coding is insightful, the behavioral consequences of communication are far more unpredictable and the inferences can be strikingly different and even more political. Still, basic processes exist for many communication competencies. Once internalized these communication processes (I prefer “rhetorical processes”) can be applied and adapted to differing contexts and interactions. In short, there is specific, learnable process for how actionable recommendations can have a better chance of gaining support.

How Effective Is Your Democratic Candidate?

In March 2014, I wrote a blog post on Satya Nadella, at that time the new Microsoft CEO. Based on his conversational rhetoric I proposed that he would be able to look forward to a highly successful tenure. My conclusion proved accurate. After listening to a number of 2020 candidates I realized that the same process could be quite applicable to an assessment of their future. One Democratic candidate fits the bill perfectly. Although I'm not willing to share my conclusions about the candidates thus far, I thought that the blog might be useful for other political junkies like me. Thus, I have reprinted the blog, making it immediately available on my site. Your assessment will need some awareness of the typical Democratic policy perspectives from the past twenty years, but given that assumtion, this blog should be of value to the astute listener.

Can you guess who these candidates are?

Preface to This Blog: Most perspectives on organizational and leadership change propose that communication occurs in the context of change. Here, I invert that perspective and propose, instead, that communication—in the form of conversations—is the context in which change occurs. In other words, communication/conversation is the tool to successfully execute change, not a result or by-product of change. The promise of leadership conversation is that there’s a new and better way to lead an organization now that command-and-control is at best futile, and at worst, and probably more commonly, destructive. Satya Nadella is indicative of the best. Kudos to Microsoft for their choice. The blog below elaborates and extrapolates.

“If they engage with conversation in the right way,” Harvard’s Groysberg and Slind write, “they have the potential to unleash organizational energy of a sort that no leader could ever command.” That’s why the conversation between Adam Bryant and Microsoft’s new CEO, Satya Nadella, grabbed my attention. And though an interview is not the kind of dialog that is inevitably revealing, the uniqueness of Nadella’s response can only be indicative of many highly astute leadership conversations. 

Powerful rhetoric
Social science research finds that organizational mindsets form the boundaries of possible change within an organization. Proposed changes that do not fit within existing paradigms—including corporate leadership--simply do not ...

“If they engage with conversation in the right way,” Harvard’s Groysberg and Slind write, “they have the potential to unleash organizational energy of a sort that no leader could ever command.” That’s why the conversation between Adam Bryant and Microsoft’s new CEO, Satya Nadella, grabbed my attention. And though an interview is not the kind of dialog that is inevitably revealing, the uniqueness of Nadella’s response can only be indicative of many highly astute leadership conversations. 

Powerful rhetoric
Social science research finds that organizational mindsets form the boundaries of possible change within an organization. Proposed changes that do not fit within existing paradigms—including corporate leadership--simply do not ...

In March 2014, I wrote a blog post on Satya Nadella, at that time the new Microsoft CEO. Based on his conversational rhetoric I proposed that he would be able to look forward to a highly successful tenure. My conclusion proved accurate. After listening to a number of 2020 candidates I realized that the same process could be quite applicable to an assessment of their future. One Democratic candidate fits the bill perfectly. Although I'm not willing to share my conclusions about the candidates thus far, I thought that the blog might be useful for other political junkies like me. Thus, I have reprinted the blog, making it immediately available on my site. Your assessment will need some awareness of the typical Democratic policy perspectives from the past twenty years, but given that assumtion, this blog should be of value to the astute listener.

“If they engage with conversation in the right way,” Harvard’s Groysberg and Slind write, “they have the potential to unleash organizational energy of a sort that no leader could ever command.” That’s why the conversation between Adam Bryant and Microsoft’s new CEO, Satya Nadella, grabbed my attention. And though an interview is not the kind of dialog that is inevitably revealing, the uniqueness of Nadella’s response can only be indicative of many highly astute leadership conversations. 

Powerful rhetoric
Social science research finds that organizational mindsets form the boundaries of possible change within an organization. Proposed changes that do not fit within existing paradigms—including corporate leadership--simply do not ...

Finally. A Highly Astute and Long Overdue Critique of Facebook

Chris Hughes, one of the original founders of Facebook, has an unusually astute analysis and critique of Facebook in today's NYT opinion page. He argues that Mark Zuckerberg is a good guy, but that his company is a threat to our economy and democracy. Facebook, he argues, needs to be broken up. It's an article every techie, techie wannabe and politician needs to imbibe thoroughly.

In an unusual response to the extensive analysis, the editors of the Times also provide 5 takeaways from Hughes' essay:

--Mark Zuckerberg is really powerful. Like cartoonishly, Bond-villain powerful.

--Facebook's founders had no idea of the power of what they were building.

--Facebook's concentration of power and influence is part of a trend that extends beyond Silicon Valley.

--There are no alternatives to Facebook. That's the problem.

--We have the tools to regulate Facebook but not the will. Yet.

A major problem we face is that the old, regular good-guy politicos are utterly clueless. So we really do need Mayor Pete Buttigieg. He's the only one running for the presidency who understands the shit, has the willpower, and can actually execute.

NYT: Chris Hughes: It's time to break up Facebook.  https://www.nytimes.com/2019/05/09/opinion/sunday/chris-hughes-facebook-zuckerberg.html

NYT: Chris Hughes's call to break up Facebook: 5 Takeaways. https://www.nytimes.com/2019/05/09/opinion/chris-hughes-facebook.html?action=click&module=Opinion&pgtype=Homepage

 

Three Steps for Reducing Your Decision Errors

Far more often than I ever expected, I’m still in the decision-making business as a semi-retired professional. So, I was initially intrigued and then amused by an article in the MIT Sloan Review on a structured approach to strategic decisions. What caught my attention were the authors: Kahneman, Lovallo and Sibony—some really smart guys in the decision-making process. With that kind of backing and world renown authors, the Sloan Review can get your attention to the process as though it’s something really new--a way to avoid biased decisioning.

The process is not new! But it is masterful.

I first borrowed the model from Russo and Schoemaker’s Decision Traps (1989), (later upgraded to Winning Decisions (2002)). There are two differences between Kahneman’s recommendations and those of Russo and Schoemaker. The MIT article focuses on organizational decision making, while R & S focus on individual decision-making. The second difference is that the MIT article lays out more than a dozen pieces of research, dating from as recently as 2017, while R&S worked from far less research...

Wrong Measure of Success

This morning I'm reposting a highly relevant, insightful article from Fast Company. As a management consultant for years, I've had to remind my clients of the necessity to build relationship currency. In her article Vivian Giang emphasizes a success principle often ignored.

In your career, you earn currency with those in power. Unfortunately, most people focus on building up their performance while forgetting to build their relationship currency.

Most people are focused on the wrong measure of success...

Best, Most Hilarious, Politico Introduction of Mayor Pete Buttegieg

I couldn't stop laughing when Buttigieg introduced himself this way: "This is the only chance you'll ever get to vote for a Maltese-American, left-handed, Episcopalian, gay, war veteran, mayor millennial." Now that's what I call authenticity.

Here's how Andrew Sullivan compared Buttigieg to Trump:

Trump would be the oldest president in history at 74; Buttigieg would be the youngest at 39. Trump landed in politics via his money and celebrity after years in the limelight; Buttigieg is the mayor of a midsize midwestern town, unknown until a few weeks ago. Trump is a pathological, malevolent narcissist from New York, breaking all sorts of norms. Buttigieg is a modest, reasonable pragmatist, and a near parody of normality. Trump thrives on a retro heterosexual persona; Buttigieg appears to be a rather conservative, married homosexual. Trump is a coward and draft dodger; Buttigieg served his country. Trump does not read; Buttigieg does. Trump’s genius is demonic demagoguery. Buttigieg’s gig is careful reasoning. Trump is a pagan; Buttigieg is a Christian. Trump vandalizes government; Buttigieg nurtures it.

To put it simply, Mayor Pete seems almost designed to expose everything that makes the country tired of Trump.

Doing a Better Job with People Analytics

There are some jobs that you just can’t trust algorithms to do. Yet more and more organizations are trusting algorithms to make their people decisions. Yet, writing in the Sloan Review, Wharton’s Cade Massey makes what to me is an obvious point. Objective distance is overrated. Although many in artificial intelligence think you can reason better when you’re uncorrupted by the subjective, that doesn’t follow in many people decisions.

The facts are that when you’re dealing with hiring, developing managing and trying to retain people, the better approach is about relationships and trust. That doesn’t mean you need to ignore those algorithms, but that you need to work them in tandem to people. For some analysts, “networking is not only uncomfortable, but dubious.” This mindset can be a real handicap. Being a loner eliminates the safety net of both information and goodwill. And like it or not, sometimes when you’re let go, it’s not about your skills, but about the good will and relationships you’ve failed to create.

I’ve used Richard Burt’s seminal studies on networking for years—and found that it’s applicability in organizations is profound. Decades of research reveal that people gain professional benefits –including both formal and informal power—from the quality and size of their social network—their relationships. I put “quality” first in that sentence, because some confuse size alone with the power of their networking. Quality is usually more important than size. But don’t confuse your algorithmic brain with the total of reality. Algorithms ain’t everything. And being a loner will inevitably get you the short end of the stick, and sometimes serious trouble..

The Trouble with Saints

If you’ve read sociology, you’ve probably read Max Weber. Weber (1864—1920), one of the founders of the discipline of sociology, is the update to Machiavelli. Weber's brief pamphlet, Politics as a Vocation, is the best prescription for politics, especially the politics of the past two years. So, I was both amused and delighted by a brief article in the 1/24 issue of The Economist on Max Weber’s enduring wisdom. Lecturing in the midst of German turmoil of 1918, The Economist emphasizes how his insights still make sense of politics.

Germany was in a far worse state than our Trump world. Rival Berlin factions battled for power in the streets. Several leaders were murdered. On January 28th of that year, Max Weber lectured liberal students “On Politics as a Vocation,” one of the most important contributions to modern political theory, as valuable a map to the contemporary political landscape as it was 100 years ago. (The thirty-page pamphlet is available free on the web, via Google.)

Weber was contemptuous of leaders solely determined to stick to their principles, whatever the consequences. “This ethic of conviction was the hallmark of saints, pacifists and purist revolutionaries...

The Flip Side of Happiness

Too much of a good thing can backfire. And that, research reveals, includes happiness. It’s intriguing to find significant research explaining the downside of emotions. Not least because I’ve always been intrigued with the upside of bad emotions and the downside of good emotions. Anger, for example, has an upside. And, in a never forgotten experience with a client, paranoia—at least for a lawyer—can have an upside too.

American culture is all about the pursuit of happiness. We’ve institutionalized that pursuit in the Declaration of Independence. But we understand the governmental caveats to that pursuit to assume also that we don't do anything illegal or violate the rights of others.

Still, I’m not a happiness-hater. Normally I have more than my fair share of happiness...

Lifelong Learning for Lifelong Employability

What’s the best way to go about business learning and stay abreast of constant change and new developments? In the February issue of the McKinsey Quarterly, Beth Davies and colleagues go beyond my question and focus on learning for lifelong employability. They set up their conclusions by distinguishing between the skills people have and the actual skills companies need. Then, of course, they add artificial intelligence into the mix, making for an absolutely superb analysis of human competitive advantage and the tools necessary for lifelong learning.

Their analysis of the necessary tools for adult learning (andragogy) covers the most salient issues from learning research.

1. Relationships help in learning by stimulating the parasympathetic nervous system. The parasympathetic nervous system conserves energy, slows the heart rate and lowers the blood pressure particularly after fight or flight responses. But under the pressure of business learning, relationships stimulate this “calming down” system, enabling people to process new ideas and learn more effectively than when working alone.Largely, I’ve found, it was because of traditionally competitive relations that only began to break down in the 1980s and ‘90s. In spite of the hullaballoo about AI, I’ll bet the majority of organizations are still in the middle ages regarding learning and development—except, that is, for technology groups...