Bob Sutton and Huggy Rao’s new book, Scaling Up Excellence, is one of those books you’ll go back to again and again.
Plenty of people know exactly what scaling is, but more don’t. I’ve got a lot of clarity on where I first encountered the term in business fifteen years ago--and the demands that were asked of me. A long-time friend and client wanted to make some very important culture changes in his leadership team. When we started our conversation, the focus was very clear and he kept going back to it over several interactions. He wanted the best scalable competencies to enable his leadership team to interact successfully with the company’s clients.
By scalability we refer to the ability of certain mindsets or competencies to expand from the few to the many.
The scalable competencies that we decided on were able to enhance and expand the ...