GeoffreyJames. What strong emotions tell you at work. If you're not familiar with James as a writer and blogger, this is a great introduction. James knows how to draw strong, immensely practical and relevant conclusions without going off the reservation. Along with Linda Richardson, he also has some of the best stuff on sales. In this brief, substantial article, he gives definition to our emotions. But significantly his take advises you on the weakness driving the emotion and what a manager should do about it. Fascinating stuff!
Nelson Schwartz: The middle class is steadily eroding. Just ask the business world. This article summarizing the awareness of businesses, especially restaurants, that with the demise of the middle class their business is at risk, is the first shot across the bow. Sociologists have known for decades that the upper class is ultimately built upon the middle class. And that without a solid middle class, the opportunities for enrichment will eventually dry up. Schwartz' reporting gives indication of that issue by comparing the changes, sometimes massive, in business. It's not just restaurants. Retailers like Penney's and Sears, the middle-class giants. . .