The other evening after listening to a neighbor talk about her family I asked whether she was "rules oriented." I was certain she was, but I wanted to double-check my prediction. "Of course," she said. That's the best way to raise kids. Aren't you?" Amused by her shock at my negative answer, I was more intrigued by the fact that in spite of a number of personally-revealing conversations, she was clueless regarding my orientation.
Her lack of mind reading tools resulted in prediction failure.
As a business person, you can’t afford that kind of prediction failure. Your ability to predict others’ thinking and behavior is not only necessary for working with your boss, peers, subordinates, clients and teams, it’s also necessary for overall career success.
Mind reading tools grow out of two disciplines: the rhetorical competency of "close reading" and the communication competency of “barrier resolution.” Close reading tools are mind-reading competencies that enable you to go beyond the words and evidence that's presented. Barrier-resolution tools are competencies related to the recent stuff in the “ladder of inference.”
Ultimately, mind reading is built on the well-accepted fact that ways of thinking tend to be systematic. People tend to hold well-connected kinds of values and convictions in their thinking...